Tracy Heatley
Client Advisor
Tracy has been with Watermans for 9 years in the First Response Team, being the first point of contact for all new business and clients. Tracey’s previous experience was in customer service which gave her great tools for her role at Watermans.
"I enjoy socialising with my family and friends and following my local football team Hearts of Midlothian."
Best Thing About The Job
"I enjoy the client interaction and reassuring them that they are in safe hands."
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Everything Thoroughly Explained
"Dealt with my claim quickly and efficiently. I was unsure of a lot of things, so my handler made sure to explain them thoroughly to me. Very helpful and successful with my claim. Would definitely recommend."
S Little
Articles and Advice
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Bicycle Accident Claim – Top 5 Reasons Cyclists Are Injured in Scotland
Headshot of Watermans solicitor Bejna Demir smiling in front of a sky-blue background. Bejna is wearing a black knit cardigan with gold buttons.
watermans logo, 5 diamonds in light and dark blue with the word watermans written in blue font
Professional headshot of Watermans Head of Personal Injury Susanne McGraw, smiling in front of a sky-blue background. Susanne is wearing a black blouse.
Professional headshot of Watermans Head of Marketing Siún Jordan, smiling in front of a sky-blue background. Siún is wearing a black jumper.