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Tracy Heatley
Client Advisor
Tracy has been with Watermans for 9 years in the First Response Team, being the first point of contact for all new business and clients. Tracey’s previous experience was in customer service which gave her great tools for her role at Watermans.
"I enjoy socialising with my family and friends and following my local football team Hearts of Midlothian."
Best Thing About The Job
"I enjoy the client interaction and reassuring them that they are in safe hands."
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Everything Thoroughly Explained
"Dealt with my claim quickly and efficiently. I was unsure of a lot of things, so my handler made sure to explain them thoroughly to me. Very helpful and successful with my claim. Would definitely recommend."
S Little
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Professional headshot of Watermans Associate Solicitor Heather Tierney, smiling in front of a sky-blue background. Heather is wearing a black short-sleeved shirt.
Professional headshot of Watermans Head of Dispute Resolution John Dillon smiling in front of a sky-blue background. John is wearing a blue jumper.
Professional headshot of Watermans Solicitor Ellen Finlayson, smiling in front of a sky-blue background. Ellen is wearing a white t-shirt under a black blazer.
Headshot of Watermans Administrator Lisa Mackay, smiling in front of a sky-blue background