Tracy Heatley
Client Advisor
Tracy has been with Watermans for 9 years in the First Response Team, being the first point of contact for all new business and clients. Tracey’s previous experience was in customer service which gave her great tools for her role at Watermans.
"I enjoy socialising with my family and friends and following my local football team Hearts of Midlothian."
Best Thing About The Job
"I enjoy the client interaction and reassuring them that they are in safe hands."
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Everything Thoroughly Explained
"Dealt with my claim quickly and efficiently. I was unsure of a lot of things, so my handler made sure to explain them thoroughly to me. Very helpful and successful with my claim. Would definitely recommend."
S Little
Articles and Advice
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Professional headshot of Watermans Trainee Solicitor Riya Reji, smiling in front of a sky-blue background. Riya is wearing a black t-shirt and a white cardigan
Professional headshot of Watermans Legal Secretary Karen Barlow, smiling in front of a sky-blue background. Karen is wearing a green jumper.
Professional headshot of Watermans AML and Compliance Officer Caitlin McKenzie, smiling in front of a sky-blue background. Caitlin is wearing a black long-sleeved shirt under a cream and leopard-print gilet.
Professional headshot of Watermans Head of Dispute Resolution John Dillon smiling in front of a sky-blue background. John is wearing a blue jumper.