Fears over botched cosmetic surgery epidemic amid rise of ‘Zoom Face’

17th Nov 2020
Agata Myszkowska

Marketing Manager


Fears over botched cosmetic surgery epidemic amid rise of ‘Zoom Face’

Cosmetic compensation claims

Cosmetic doctors have reported a surge in clients requesting non-surgical procedures as using video calls for work has made people feel self-conscious about their appearance.

Video conferencing application Zoom has become one of the most popular ways of conducting meetings among colleagues who continue working from home during lockdown.

In the vast majority of cases these are well trained people who undertake treatment and patient care to a high standard.



However, our personal injury lawyers are concerned that rogue practitioners could see the recent ‘Zoom Boom’ as an opportunity to push out rushed or even unlawful cosmetic procedures.

Watermans’ Managing Director Scott Whyte said: “We are living in uncertain times where people may be tempted to rush into having procedures done before a potential second lockdown.


Scott Whyte


“The demand for cosmetic procedures has increased since lockdown in March, perhaps because people are becoming more aware of their appearance after seeing their face every day on Zoom.

“There are also no social events, meaning people don’t worry about downtime after a procedure and having a treatment might be considered a way for someone to give themselves a ‘boost’ during these difficult times.

“Young people may be tempted to opt for cheaper, and far more dangerous, alternatives to certain procedures because they may not have the same income as they did prior to lockdown.

“Our personal injury lawyers have first-hand knowledge of clients who have suffered terrible outcomes from providers who have clearly not had the skills and expertise to operate safely in this industry.”

Video conference company Zoom has lived up to its name when it comes to growth this year. Use of the firm’s software jumped 30-fold in April, as the coronavirus pandemic forced millions to work, learn and socialise remotely.

At its peak, the firm counted more than 300 million daily participants in virtual meetings, while paying customers have more than tripled. Zoom said it expects sales as high as £1.4bn this year – roughly double what it forecast in March.

The British Association of Aesthetic Plastic Surgeons (BAAPS) also says its doctors were reporting up to 70 percent increases in requests for virtual consultations during the pandemic period.

Watermans are now calling on the Scottish Government to include compulsory liability insurance to form part of any regulations or legislation on botched cosmetic filler procedures.

Scott continued: “Unfortunately in a number of cases, although we could prove liability on the part of the practitioner, they had closed down and did not have insurance so no claim could be made.

“We therefore call upon the Scottish Government to include compulsory liability insurance to form part of any regulations or legislation in this area to protect people when things do go wrong.”

You may be able to claim compensation for botched cosmetic surgery or beauty treatments which do not meet your expectations. As well as the use of defective implants or complications from surgery such as nerve damage or scarring, this could cover procedures such as:


  • Tummy tucks and gastric bands
  • Botox and fillers
  • Brow lifts
  • Breast augmentation or reduction
  • Facelifts
  • Rhinoplasty

Had a botched procedure and want to claim compensation? Find out how Watermans can help


If you’ve had a cosmetic filler procedure which you were unhappy about, Watermans can help.

Visit our work injury compensation calculator to find out how much you could claim, or get in touch and speak to one of our injury claim experts today.