A mother and daughter have been awarded compensation after pursuing a case through Watermans after they were left ravaged by bedbugs at an Edinburgh guest house.
Ildiko Kolosvary, 53, took a severe allergic reaction and had to visit her GP after she was left with angry red lumps all over her body after a stay at the now defunct Regis Guest House in Gilmour Place, Edinburgh.
Her daughter Zsofia Anna Dinyesi, 21, also ended up being bitten on the second night of staying at the hotel in July 2018.
This week the pair were given compensation for the ordeal after having hired solicitors at Watermans in Glasgow to push their case forward.
Hungary-born Ildiko, who lives in London, said: “I’m happy and satisfied by the compensation that was offered to us and pleased that Watermans has helped us to get some justice from what happened.
“It was a really difficult case and a terrible experience but we’re glad to be able to now move forward from this.”
Ildiko and her daughter paid £340 to stay a few nights at the Regis Guest House the during their first sightseeing trip in Edinburgh last year.
Her daughter Sophia claims alarm bells started ringing as soon as they arrived because the rooms looked filthy.
The pair complained to Regus but said they were forced to seek advice from Watermans as they claimed hotel bosses refused to help.
Ildiko said: “I hope this will never happen again.”
Earlier this month experts warned that the bed bug threat to travellers was growing worse as the mites become increasingly resistant to insecticides.
Michael Potter, a professor of entomology – the study of insects and their relationship to humans – at the University of Kentucky, warned: “In Europe and the UK it has been getting progressively worse.
“It is becoming more difficult to kill them. The bugs are becoming incredibly resistant and we don’t have the potent, long-lasting products that were so effective years ago.”
Aimee Elder, the solicitor at Watermans representing this case, said: “Bed bug bite claims can actually be very difficult to pursue, but I am glad that we have been able to step in and provide assistance for Ildiko and her daughter Zsofia in this instance.
“Despite a number of online reviews of the hotel complaining about bedbugs, the hotel continued to deny responsibility. Gathering evidence is key in these types of cases and this case was particularly challenging as the hotel in question failed to co-operate with our investigations. They failed to respond to our repeated attempts to contact them initially, forcing us into raising a court action on behalf of Ildiko and Zsofia.”
“What was supposed to be a memorable experience for a mum and daughter turned into a nightmare. No-one should have to endure being bitten all over their body by bedbugs during what’s supposed to be a nice weekend away.
“By instructing Watermans Ildiko and her daughter had the assurance that we were always on their side.”
If your holiday has been ruined by a similar issue with a hotel, contact Watermans’ First Response Team for assistance.